Return & Refund Policy

We want you to love every piece from Theé. If your item isn’t quite right, we’re here to help.

Eligibility

• Returns are accepted within 7 days of receiving your order.
• Items must be unworn, unwashed, unaltered, and with original tags attached.
• For hygiene reasons, innerwear is non-returnable.

Grand Launch Special Items

For our Grand Launch Special (e.g. 3 items for RM180), returns are accepted even though these are sale items.

• Refunds will be issued as store credits based on the discounted price (e.g. RM60 per item).
• Store credits are valid for 1 year from the date of issue.
• Exchanges are allowed if the requested size or color is still available in stock.
• Return shipping costs are to be borne by the customer.

Refund

• All eligible refunds will be issued as store credits, valid for 1 year.
• Store credits can be used for any future purchase on our website.
• Shipping fees are non-refundable.
• Return shipping costs are to be borne by the customer, unless the item is faulty or incorrectly sent.

Faulty or Wrong Item

If you received a defective or incorrect item, please contact us within 3 days of receiving your order. We’ll arrange a replacement or full store credit at no additional cost.

How to Start a Return

Email us at theeperformance@gmail.com with your order number and reason for return. Our team will guide you through the process.